How long does delivery take?
Most orders arrive within 3–7 business days.
Can I track my order?
Yes. Tracking details are provided once your order has been shipped.
Can I return my product?
We currently provide product replacements only for eligible damaged, defective, broken, or incorrect items.
Do you offer refunds?
No. We do not offer refunds.
How long do I have to report a damaged product?
You can report eligible issues within 30 days of delivery.
Is replacement free?
Yes. Replacement requests made within 7 days of delivery are free of charge. Requests after 7 days may incur applicable charges.
What proof is required?
Please provide a video clearly showing the issue along with your order number.
How can I contact customer support?
You can reach our support team through the Contact Us page or by email. We aim to respond as quickly as possible.